Success factor in the implementation of TQM in public service agencies

• 主要な著者: Muhamad, Mazanah, Kamis, Mazalan
• フォーマット: 論文
• 言語: English
• 出版事項: Universiti Utara Malaysia 2003
• 主題: HD Industries. Land use. Labor
• オンライン･アクセス: http://repo.uum.edu.my/325/1/Mazanah_Muhammad.pdf; http://repo.uum.edu.my/325/; http://ijms.uum.edu.my

This study aims specifically to determine factors contributing to the success of TQM implementation in selected goverment agencies. A total of six goverment agencies nominated for the Prime Minister Quality Awards were studied. A qualitative method was employed in which data were collected through u...