Challenges and Solution of Online Learning and Assessment Amidst the COVID-19 Pandemic: A Case Study in Universiti Utara Malaysia (S/O 14793)

• Main Authors: Mohd Nordin, Nur Rasyidah, Omar, Wafa, Mohd Ridzuan, Iliya Nurul Iman
• Format: Monograph
• Language: English
• Published: UUM 2021
• Subjects: LB Theory and practice of education
• Online Access: https://repo.uum.edu.my/id/eprint/31618/1/14793.pdf; https://repo.uum.edu.my/id/eprint/31618/

A language classroom requires an ideal environment with specific teaching materials and teaching methods. It cannot be categorised as every other subjects taught, as it must evaluate students' proficiency in speaking, listening, reading and writing. However, with the pandemic, language instructors are forced to utilize online platforms to teach and assess the students. Thus, this study aims to examine the challenges of both online learning and online assessment among language instructors. A mixed method approach was employed to collect data through questionnaires, focus group interview and artifact from social media. Questionnaires using Google Form were distributed to all language instructors at the School of Languages, Civilisation and Philosophy (SLCP) in Universiti Malaysia. The sample volume was 42 (56%) and the data was analyzed with SPSS statistic version 26 and Smart PLS-SEM 3.2.8 (Ringle, Wende, & Becker, 2015). The biggest challenge for language instructors in terms of technology and assessments are the multiple applications and platforms, plagiarism, non-verbal evaluation and marking online. Whereas, the problems in terms of teaching are suitable teaching platform, creativity, lack of communication and participation from students, rapport and heavy workload