Assessing Fast-Food Restaurant’s Productivity in Rural Area Through Customer Waiting Time and Worker’s Efficiency

• Main Authors: Abdul Latif, Nurul Najihah, Zainal, Maisarah, Mohd Haris, Nur Farihah, Shafie, Shahira, Misiran, Masnita, Md Yusof, Zahayu
• Format: Article
• Language: English
• Published: Academic Inspired Network 2019
• Subjects: QA Mathematics
• Online Access: https://repo.uum.edu.my/id/eprint/30863/1/IJMTBR%2002%2008%202019%2001-07.pdf; https://repo.uum.edu.my/id/eprint/30863/; https://ijmtbr.com/PDF/IJMTBR-2019-08-06-01.pdf

Fast food restaurant is known for its role in providing quick meals for the masses, thus it is critical to ensure the customer’s waiting time and employee’s efficiency match with its function. However, in the rural area, such issue has yet to be fully implemented. The general quality control practic...