Construct validation of leaders’ motivating language in the context of the hotel industries of Bangladesh and Malaysia

• Main Authors: Karim, Md Rabiul, Yean, Tan Fee, Patwary, Ataul Karim, Mohamed, Ahmad Edwin, Abdullah, Haim Hilman
• Format: Article
• Language: English
• Published: EMERALD 2021
• Subjects: HD28 Management. Industrial Management
• Online Access: https://repo.uum.edu.my/id/eprint/28644/1/Construct%20validation%20of%20leaders.pdf; https://repo.uum.edu.my/id/eprint/28644/

Purpose – This study aims to validate the motivating language scale developed by Mayfield et al. (1995) in the context of the hotel industries of Bangladesh and Malaysia. Design/methodology/approach – For Study 1, data were collected from employees (lower and midlevel) of three to five-star hotels in Bangladesh. Customer-contact employees working in four- and five-star hotels in Malaysia participated in Study 2. Both studies featured a cross-sectional survey design. Findings – Factor analysis revealed that both samples provided three-factor solutions for the motivating language scale in both countries. Convergent, discriminant and nomological validity were assessed by testing with outcome variables of motivating language. Research limitations/implications – Future studies may use all three versions of the scale (Bengali, Malay and English) to collect data, as all three have been validated. Originality/value – By validating the Bengali and Malay versions of the motivating language scale, this study contributes to the leadership language literature, specifically that related to hotel industries in developing contexts