Towards real-time customer satisfaction prediction model for mobile internet networks

• Main Authors: Yusuf-Asaju, Ayisat W., Dahalin, Zulkhairi, Ta'a, Azman
• Other Authors: Saeed, Faisal
• Format: Book Section
• Published: Springer, Cham 2018
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://repo.uum.edu.my/25964/; http://doi.org/10.1007/978-3-319-99007-1_10

Satisfying the customers’ service requirements and expectation, especially customer satisfaction had been one of the major challenges faced by the mobile network operators in most telecommunication organizations. This article implemented an analytical customer satisfaction prediction model by employ...