Achieving quality service delivery: a selected study in Perak local government

• Main Authors: Abdul Manaf, Halimah, Abdul Mutalib, Rozita, Mohamed, Ahmad Martadha, Othman, Zaheruddin, Ismail, Solahuddin, Akmal Ismail, Nur Syakiran
• Format: Article
• Language: English
• Published: Academic Research Publishing Group 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/25917/1/IJSSR%206S%202018%20965%20972.pdf; http://repo.uum.edu.my/25917/; http://doi.org/10.32861/jssr.spi6.965.972

The quality of government service delivery has been questioned lately. Issues regarding bureaucratic red tape, inefficiency, delay, unresponsive, lack of empathy, and arrogance are some of the complaints received by the Public Complaint Bureau. Based upon this background, this paper attempts to exa...