Does interaction between TQM practices and knowledge management processes enhance the innovation performance?

Purpose: The purpose of this paper is to investigate the effect of applying total quality management (TQM) on enhancing knowledge management processes. It also examine the relationship between knowledge management and innovation performance in the Malaysian manufacturing sector. Design/methodology/...

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Main Authors: Yusr, Maha Mohammed, Mohd Mokhtar, Sany Sanuri, Othman, Abdul Rahim, Sulaiman, Yaty
Format: Article
Language:English
Published: Emerald Publishing Limited 2017
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Online Access:http://repo.uum.edu.my/25730/1/IJQRM%2034%207%202017%20955%20974.pdf
http://repo.uum.edu.my/25730/
http://doi.org/10.1108/IJQRM-09-2014-0138
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spelling my.uum.repo.257302019-03-10T06:55:15Z http://repo.uum.edu.my/25730/ Does interaction between TQM practices and knowledge management processes enhance the innovation performance? Yusr, Maha Mohammed Mohd Mokhtar, Sany Sanuri Othman, Abdul Rahim Sulaiman, Yaty HD28 Management. Industrial Management Purpose: The purpose of this paper is to investigate the effect of applying total quality management (TQM) on enhancing knowledge management processes. It also examine the relationship between knowledge management and innovation performance in the Malaysian manufacturing sector. Design/methodology/approach: This study used a survey method to test the formulated hypotheses. Therefore, the adopted questionnaire was used as an instrument to collect the needed data. The population of the study consisted of 800 big and medium manufacturing companies listed in Federation of Malaysian Manufacturers (2012). Findings: The results of this paper support a positive and significant impact of TQM practice on knowledge management processes. Furthermore, the relationship between knowledge management and innovation performance has been a proved. However, further analysis on dimension level indicates that knowledge acquisition failed to show significant relationship with innovation performance Originality/value: This study addresses one of the recent issues within the Malaysian context of becoming a developed nation, which is innovation performance, specifically for manufacturing companies. To do so, the overlapping relationships among TQM practices, knowledge management, and innovation performance have been tested. Emerald Publishing Limited 2017 Article PeerReviewed application/pdf en http://repo.uum.edu.my/25730/1/IJQRM%2034%207%202017%20955%20974.pdf Yusr, Maha Mohammed and Mohd Mokhtar, Sany Sanuri and Othman, Abdul Rahim and Sulaiman, Yaty (2017) Does interaction between TQM practices and knowledge management processes enhance the innovation performance? International Journal of Quality & Reliability Management, 34 (7). pp. 955-974. ISSN 0265-671X http://doi.org/10.1108/IJQRM-09-2014-0138 doi:10.1108/IJQRM-09-2014-0138
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Yusr, Maha Mohammed
Mohd Mokhtar, Sany Sanuri
Othman, Abdul Rahim
Sulaiman, Yaty
Does interaction between TQM practices and knowledge management processes enhance the innovation performance?
description Purpose: The purpose of this paper is to investigate the effect of applying total quality management (TQM) on enhancing knowledge management processes. It also examine the relationship between knowledge management and innovation performance in the Malaysian manufacturing sector. Design/methodology/approach: This study used a survey method to test the formulated hypotheses. Therefore, the adopted questionnaire was used as an instrument to collect the needed data. The population of the study consisted of 800 big and medium manufacturing companies listed in Federation of Malaysian Manufacturers (2012). Findings: The results of this paper support a positive and significant impact of TQM practice on knowledge management processes. Furthermore, the relationship between knowledge management and innovation performance has been a proved. However, further analysis on dimension level indicates that knowledge acquisition failed to show significant relationship with innovation performance Originality/value: This study addresses one of the recent issues within the Malaysian context of becoming a developed nation, which is innovation performance, specifically for manufacturing companies. To do so, the overlapping relationships among TQM practices, knowledge management, and innovation performance have been tested.
format Article
author Yusr, Maha Mohammed
Mohd Mokhtar, Sany Sanuri
Othman, Abdul Rahim
Sulaiman, Yaty
author_facet Yusr, Maha Mohammed
Mohd Mokhtar, Sany Sanuri
Othman, Abdul Rahim
Sulaiman, Yaty
author_sort Yusr, Maha Mohammed
title Does interaction between TQM practices and knowledge management processes enhance the innovation performance?
title_short Does interaction between TQM practices and knowledge management processes enhance the innovation performance?
title_full Does interaction between TQM practices and knowledge management processes enhance the innovation performance?
title_fullStr Does interaction between TQM practices and knowledge management processes enhance the innovation performance?
title_full_unstemmed Does interaction between TQM practices and knowledge management processes enhance the innovation performance?
title_sort does interaction between tqm practices and knowledge management processes enhance the innovation performance?
publisher Emerald Publishing Limited
publishDate 2017
url http://repo.uum.edu.my/25730/1/IJQRM%2034%207%202017%20955%20974.pdf
http://repo.uum.edu.my/25730/
http://doi.org/10.1108/IJQRM-09-2014-0138
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score 12.913726