The Moderating Effect of Organizational Climate on the Relationship Between of Total Quality Management (TQM) on Organisational Sustainability: The Case of the Hotel Industry in Saudi Arabia

• Main Authors: Alharbi, Khalid, Yusoff, Rushami Zien, Al-Matari, Ebrahim Mohammed
• Format: Article
• Language: English
• Published: Medwell Journals 2017
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/24311/1/IBM%20%2011%202%20%202017%20%20350-356.pdf; http://repo.uum.edu.my/24311/; https://www.medwelljournals.com/abstract/?doi=ibm.2017.350.356

This study aimed to investigate the moderating impact of organizational climate on the Total Quality Management (TQM) organizational sustainability relationship in the context of the Saudi hotel industry firms. It also aimed to examine the direct relationship between TQM and organizational sustainability. The sample of the study consisted of 204 middle managers working in 932 hotels located in five Saudi cities namely Mecca, Madinah, Riyadh, Jeddah and the Eastern Province. After collection, data was analyzed with the help of Partial Least Squares (PLS) structural equation modeling. Based on the obtained analysis results, a positive and significant relationship was found between TQM and organizational sustainability indicating support for H1 and a positive and significant moderating effect exists from organizational climate on the relationship between TQM and organizational sustainability in the context of the Saudi hotel industry firms. Some suggestions for the further extension of the study were provided at the end.