Towards measuring internal crisis communication

Researchers are often faced with challenges of measurements for the phenomena of their interest. Progress in such situation can only be done through developing new measurements.Therefore, grounded on the pool of items generated from previous literature, this study takes a qualitative approach to dev...

Full description

Saved in:
Bibliographic Details
Main Authors: Adamu, Adamu Abbas, Mohamad, Bahtiar, Abdul Rahman, Nik Adzrieman
Format: Article
Published: John Benjamins Publishing Company 2018
Subjects:
Online Access:http://repo.uum.edu.my/23673/
http://doi.org/10.1075/japc.00006.ada
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uum.repo.23673
record_format eprints
spelling my.uum.repo.236732018-03-15T01:36:43Z http://repo.uum.edu.my/23673/ Towards measuring internal crisis communication Adamu, Adamu Abbas Mohamad, Bahtiar Abdul Rahman, Nik Adzrieman PL Languages and literatures of Eastern Asia, Africa, Oceania Researchers are often faced with challenges of measurements for the phenomena of their interest. Progress in such situation can only be done through developing new measurements.Therefore, grounded on the pool of items generated from previous literature, this study takes a qualitative approach to develop a valid measure for internal crisis communication following two stage of Churchill’s seminal theory. This study used semi-structured in-depth interviews for collecting data with a sample of 12 informants who are employees of an electric distribution company in Nigeria. The findings of this study indicated that the new internal crisis communication measure improved the quality of communication between management and employee during crisis. This study could provide policy makers, regulators, managers, and government on how to improve the crisis management among stakeholders. Also, the study is significant to the literature particularly in developing economy on crisis management that is lacking. Further study could look at internal stakeholders during crisis in other sectors. John Benjamins Publishing Company 2018 Article PeerReviewed Adamu, Adamu Abbas and Mohamad, Bahtiar and Abdul Rahman, Nik Adzrieman (2018) Towards measuring internal crisis communication. Journal of Asian Pacific Communication, 28 (1). pp. 107-128. ISSN 0957-6851 http://doi.org/10.1075/japc.00006.ada doi:10.1075/japc.00006.ada
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
topic PL Languages and literatures of Eastern Asia, Africa, Oceania
spellingShingle PL Languages and literatures of Eastern Asia, Africa, Oceania
Adamu, Adamu Abbas
Mohamad, Bahtiar
Abdul Rahman, Nik Adzrieman
Towards measuring internal crisis communication
description Researchers are often faced with challenges of measurements for the phenomena of their interest. Progress in such situation can only be done through developing new measurements.Therefore, grounded on the pool of items generated from previous literature, this study takes a qualitative approach to develop a valid measure for internal crisis communication following two stage of Churchill’s seminal theory. This study used semi-structured in-depth interviews for collecting data with a sample of 12 informants who are employees of an electric distribution company in Nigeria. The findings of this study indicated that the new internal crisis communication measure improved the quality of communication between management and employee during crisis. This study could provide policy makers, regulators, managers, and government on how to improve the crisis management among stakeholders. Also, the study is significant to the literature particularly in developing economy on crisis management that is lacking. Further study could look at internal stakeholders during crisis in other sectors.
format Article
author Adamu, Adamu Abbas
Mohamad, Bahtiar
Abdul Rahman, Nik Adzrieman
author_facet Adamu, Adamu Abbas
Mohamad, Bahtiar
Abdul Rahman, Nik Adzrieman
author_sort Adamu, Adamu Abbas
title Towards measuring internal crisis communication
title_short Towards measuring internal crisis communication
title_full Towards measuring internal crisis communication
title_fullStr Towards measuring internal crisis communication
title_full_unstemmed Towards measuring internal crisis communication
title_sort towards measuring internal crisis communication
publisher John Benjamins Publishing Company
publishDate 2018
url http://repo.uum.edu.my/23673/
http://doi.org/10.1075/japc.00006.ada
_version_ 1644283845397184512
score 13.159267