Transformation of staff efficiency with talents enrichment: a dynamic capabilities view
This article aims to enrich our understanding on the concept of dynamic capabilities (DCs) according to a recent study on service quality and customer satisfaction for one agency in the public sector of Malaysia.Based on the findings, the discussion is focused on the element of staff and the dimensi...
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| Format: | Article |
| Language: | English |
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Human Resource Management Academic Research Society (HRMARS)
2016
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| Online Access: | http://repo.uum.edu.my/22937/1/IJAREMS%205%201%202016%201%2012.pdf http://repo.uum.edu.my/22937/ http://doi.org/10.6007/IJAREMS/v5-i1/2065 |
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