DKG6 cafeteria's service quality on student' satisfaction

• Main Authors: Alias, Nur Amalina, Roslee, Ruzainah, Tan, Jia Huei, Tan, Yen Shien, Wong, Chee Hoe, Ahmad, Azhar
• Format: Conference or Workshop Item
• Language: English
• Published: 2017
• Subjects: HF Commerce
• Online Access: http://repo.uum.edu.my/22690/1/STML%E2%80%93Go%20Green%202016%20904%20913.pdf; http://repo.uum.edu.my/22690/; http://stmlportal.net/stmlgogreen2016/pdf/p904.pdf

Service quality is a comparison between the customer expectations and service performance provided by the service provider.Due to its importance and the pressure to sustain the customer loyalty, it is critical that a customer satisfaction study on how DKG6 cafeteria satisfies its customers’ needs an...