The service quality in higher education: A case of UUM Operations Management students

• Main Authors: Shaffie, Fazdila, Liew, Ning Sin, Ismail, Maizurin, Mamat, Nor Amirah, Sabri, Nurul Nadia, Zalazilah, Mohd Hanizan
• 格式: Conference or Workshop Item
• 語言: English
• 出版: 2017
• 主題: LB2300 Higher Education
• 在線閱讀: http://repo.uum.edu.my/22687/1/STML%E2%80%93Go%20Green%202016%20876%20886.pdf; http://repo.uum.edu.my/22687/; http://stmlportal.net/stmlgogreen2016/pdf/p876.pdf

STML services have been one of the major topics discuss among students in UUM.Due to its importance, a research that investigates the student’s satisfaction on service quality was conducted.In view of the above study, this article highlights outcomes to the following aims: 1) to identifies the level...