Resources, work engagement and turnover intention among call centre agents: A proposed framework
Strong customer relationships are key to sustaining business success.Call centres, whether outsourced or in sourced, play an increasingly important role in customer relationship management.They are responsible for building rapport with customers, selling services and providing support. At the cent...
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| 主要な著者: | , |
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| フォーマット: | Conference or Workshop Item |
| 言語: | English |
| 出版事項: |
2016
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| 主題: | |
| オンライン･アクセス: | http://repo.uum.edu.my/22324/1/CBMR%20DUUM%202016%201%208.pdf http://repo.uum.edu.my/22324/ |
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