Success factors of lean management implementation in public service organization

• المؤلفون الرئيسيون: Asnan, Rabiha, Nordin, Norani, Othman, Siti Norezam
• التنسيق: مقال
• منشور في: UUM College of Business 2016
• الموضوعات: TS Manufactures
• الوصول للمادة أونلاين: http://repo.uum.edu.my/22288/; http://jtom.stmlportal.net/wp-content/uploads/2017/01/SUCCESS-FACTORS-OF-LEAN-MANAGEMENT-IMPLEMENTATION-IN-PUBLIC-SERVICE-ORGANIZATIONS.pdf

Lean management is a management approach adapted from the lean manufacturing concept which focuses on waste elimination and continuous improvement. While the manufacturing sector has widely implemented lean in their operation, the application of lean in the service sector is still new. Public servic...