Managing change in lean transition among Malaysian public service organizations
The Malaysian government stresses on the public service transformation that requires change of mindset among civil servants for high- performance services to customers. However, weaknesses in the process and service delivery have affected the expectations of customers. Lean management is believed to...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English English English English |
| Published: |
2018
|
| Subjects: | |
| Online Access: | https://etd.uum.edu.my/9525/1/kebenaran%20mendeposit-95098.pdf https://etd.uum.edu.my/9525/2/s95098_01.pdf https://etd.uum.edu.my/9525/3/s95098_02.pdf https://etd.uum.edu.my/9525/4/s95098_references.docx https://etd.uum.edu.my/9525/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|