Enhancing quality of service: A conceptual poka-yoke approach

• Main Authors: Alghozali, Fachrul Iman, Jamaludin, Roslan, Bahaudin, Ahmad Yusni
• Format: Article
• Language: English
• Published: UUM College of Business 2016
• Subjects: HD28 Management. Industrial Management; T Technology (General)
• Online Access: http://repo.uum.edu.my/22285/1/JTOM%2011%202%202016%2047%2056.pdf; http://repo.uum.edu.my/22285/; http://jtom.stmlportal.net/wp-content/uploads/2017/01/ENHANCING-QUALITY-OF-SERVICE-A-CONCEPTUAL-POKA-YOKE-APPROACH.pdf

Vending machine is one of the most widely used machines by the consumer.Many improvements have been made to improve the capability of vending machines.However, there are quality issues on products dispensed by the machines.In this study, the product expiration date is the main focus. Unlike buying...