Enhancing quality of service: A conceptual poka-yoke approach

Vending machine is one of the most widely used machines by the consumer.Many improvements have been made to improve the capability of vending machines.However, there are quality issues on products dispensed by the machines.In this study, the product expiration date is the main focus. Unlike buying...

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Bibliographic Details
Main Authors: Alghozali, Fachrul Iman, Jamaludin, Roslan, Bahaudin, Ahmad Yusni
Format: Article
Language:English
Published: UUM College of Business 2016
Subjects:
Online Access:http://repo.uum.edu.my/22285/1/JTOM%2011%202%202016%2047%2056.pdf
http://repo.uum.edu.my/22285/
http://jtom.stmlportal.net/wp-content/uploads/2017/01/ENHANCING-QUALITY-OF-SERVICE-A-CONCEPTUAL-POKA-YOKE-APPROACH.pdf
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