The level of service quality in the Malaysian public service sector
The purpose of this paper is to identify the level of service quality in the Malaysian public service sector.Using a quantitative cross sectional survey approach, a total of 200 self-administered questionnaires were distributed to middle level administrators, regardless of service schemes, in Road...
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Main Authors: | Mohamad Zabri, Mohd Akmal Hakim, Romle, Abd Rahim, Mohd Rodzi, Safarina, Ideris, Muhamad Shah Kamal, Mahamad, Nor Azlindamazlini |
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Format: | Article |
Language: | English |
Published: |
International digital organization for scientific information (IDOSI)
2016
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Subjects: | |
Online Access: | http://repo.uum.edu.my/22124/1/WASJ%2034%205%202016%20594%20600.pdf http://repo.uum.edu.my/22124/ https://www.idosi.org/wasj/wasj34(5)16/5.pdf |
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