The influence of guests’ social interaction on the hostel experience: a conceptual framework
Social interaction among fellow travellers forms a significant component of the authentic backpacking experience. Hostel accommodation have been purposely designed to provide the kind of environment that fosters communication and interaction between backpackers. Hostel guests have typically been pro...
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Universiti Teknologi Malaysia
2016
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my.uum.repo.220992017-05-29T07:51:11Z http://repo.uum.edu.my/22099/ The influence of guests’ social interaction on the hostel experience: a conceptual framework Rashid Radha, Jasmine Zea Raziah Radha Lockwood, Andrew Nolan-Davis, Eimear-Marie GV Recreation Leisure Social interaction among fellow travellers forms a significant component of the authentic backpacking experience. Hostel accommodation have been purposely designed to provide the kind of environment that fosters communication and interaction between backpackers. Hostel guests have typically been provided with dormitory-type rooms, shared washrooms, kitchen and living areas, thus offering less privacy but more opportunity for social interaction.Few studies to date have fully investigated how social interaction among customers actually enhance or damage the service experience.Therefore, building on previous studies on servicescapes, co-creation and backpacker tourism, a conceptual framework is developed to examine how the hostel environment could be manipulated to influence guests’ social interaction, and consequently their evaluation of the hostel service experience. Universiti Teknologi Malaysia 2016 Article PeerReviewed application/pdf en http://repo.uum.edu.my/22099/1/SH%208%204-2%20%202016%2073%E2%80%9376.pdf Rashid Radha, Jasmine Zea Raziah Radha and Lockwood, Andrew and Nolan-Davis, Eimear-Marie (2016) The influence of guests’ social interaction on the hostel experience: a conceptual framework. Sains Humanika, 8 (4-2). pp. 73-76. ISSN 2289-6996 http://www.sainshumanika.utm.my/index.php/sainshumanika/article/view/1063 |
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GV Recreation Leisure Rashid Radha, Jasmine Zea Raziah Radha Lockwood, Andrew Nolan-Davis, Eimear-Marie The influence of guests’ social interaction on the hostel experience: a conceptual framework |
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Social interaction among fellow travellers forms a significant component of the authentic backpacking experience. Hostel accommodation have been purposely designed to provide the kind of environment that fosters communication and interaction between backpackers. Hostel guests have typically been provided with dormitory-type rooms, shared washrooms, kitchen and living areas, thus offering less privacy but more opportunity for social interaction.Few studies to date have fully investigated how social interaction among customers actually enhance or damage the service experience.Therefore, building on previous studies on servicescapes, co-creation and backpacker tourism, a conceptual framework is developed to examine how the hostel environment could be manipulated to influence guests’ social interaction, and consequently their evaluation of the hostel service experience. |
format |
Article |
author |
Rashid Radha, Jasmine Zea Raziah Radha Lockwood, Andrew Nolan-Davis, Eimear-Marie |
author_facet |
Rashid Radha, Jasmine Zea Raziah Radha Lockwood, Andrew Nolan-Davis, Eimear-Marie |
author_sort |
Rashid Radha, Jasmine Zea Raziah Radha |
title |
The influence of guests’ social interaction on the hostel experience: a conceptual framework |
title_short |
The influence of guests’ social interaction on the hostel experience: a conceptual framework |
title_full |
The influence of guests’ social interaction on the hostel experience: a conceptual framework |
title_fullStr |
The influence of guests’ social interaction on the hostel experience: a conceptual framework |
title_full_unstemmed |
The influence of guests’ social interaction on the hostel experience: a conceptual framework |
title_sort |
influence of guests’ social interaction on the hostel experience: a conceptual framework |
publisher |
Universiti Teknologi Malaysia |
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2016 |
url |
http://repo.uum.edu.my/22099/1/SH%208%204-2%20%202016%2073%E2%80%9376.pdf http://repo.uum.edu.my/22099/ http://www.sainshumanika.utm.my/index.php/sainshumanika/article/view/1063 |
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13.2014675 |