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RESEARCH NOTES: Examining the Impact of Customer-To-Customer Interaction on Service Experiences: A Pilot Study

This research focuses on how the design of backpacker hostels influences social interaction among guests and how this could enhance or spoil their service experience. There are opposing views on how different aspects of hostel design and services contribute towards guests evaluation of their hostel...

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Bibliographic Details
Main Authors: Rashid-Radha, Jasmine Zea Raziah Radha, Lockwood, Andrew, Nolan-Davis, Eimear-Marie
Format: Article
Language:English
Published: Universiti Utara Malaysia Press 2016
Subjects:
HF Commerce
Online Access:https://repo.uum.edu.my/id/eprint/30511/1/MMJ%2019%2000%202015%2077-86.pdf
https://repo.uum.edu.my/id/eprint/30511/
https://e-journal.uum.edu.my/index.php/mmj/article/view/9026
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https://repo.uum.edu.my/id/eprint/30511/1/MMJ%2019%2000%202015%2077-86.pdf
https://repo.uum.edu.my/id/eprint/30511/
https://e-journal.uum.edu.my/index.php/mmj/article/view/9026

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