Dwelling into service innovation management practices: a comparison between telecommunication industry in Malaysia and Bangladesh

• Main Authors: Taghizadeh, Seyedeh Khadijeh, Rahman, Syed Abidur, Abdul Halim, Hasliza, Ahmad, Noor Hazlina
• Format: Article
• Language: English
• Published: SAGE Publications 2017
• Subjects: HD28 Management. Industrial Management; T Technology (General)
• Online Access: http://repo.uum.edu.my/21890/1/GBR%208%201%202017%201%2012.pdf; http://repo.uum.edu.my/21890/; http://doi.org/10.1177/0972150916666880

In the multifaceted as well as vibrant telecommunications industry, service innovation management is a relatively new paradigm, which has attracted the attention of scholars and practitioners.Thus, this study embarks on to compare the practices of service innovation management between Malaysia and B...