Individual factors that predict customer-orientation behaviour of Malaysian life insurance agents

The topic of customer-orientation has increasingly attracted interest in both academic marketing research and practice.One major factor which has been increasingly discussed as an important driver of a salespeople’s customerorientation is individual factor.In this study we examine the influence of t...

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Main Authors: Mohd Noor, Nor Azila, Muhamad, Azli
格式: Article
語言:English
出版: Universiti Kebangsaan Malaysia 2005
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在線閱讀:http://repo.uum.edu.my/20743/1/JP%2024%202005%20125%20149.pdf
http://repo.uum.edu.my/20743/
http://ejournals.ukm.my/pengurusan/article/view/1458
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