Individual factors that predict customer-orientation behaviour of Malaysian life insurance agents
The topic of customer-orientation has increasingly attracted interest in both academic marketing research and practice.One major factor which has been increasingly discussed as an important driver of a salespeople’s customerorientation is individual factor.In this study we examine the influence of t...
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Format: | Article |
Language: | English |
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Universiti Kebangsaan Malaysia
2005
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Online Access: | http://repo.uum.edu.my/20743/1/JP%2024%202005%20125%20149.pdf http://repo.uum.edu.my/20743/ http://ejournals.ukm.my/pengurusan/article/view/1458 |
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