The linkage between stress and organizational citizenship behavior

• Main Authors: Hooi, Sin Soo, Ali, Hassan
• Format: Article
• Language: English
• Published: Medwell Journals 2016
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/19599/1/IBM%2010%2014%202016%202713-2718.pdf; http://repo.uum.edu.my/19599/; http://medwelljournals.com/abstract/?doi=ibm.2016.2713.2718

In today’s volatility environment, organizations constantly looking for a way to engage their employees.The demand for Organizational Citizenship Behavior (OCB) is increasing in views of OCB contribute to long-term profitability. However, it is truly depends on the willingness of the employees to perform OCB.As such, it is interesting to know if employees who suffered from stress will or will not willing to perform OCB.A sample of 472 bank officers from commercial banks in Malaysia were participated in this survey.The results of multiple regression analysis showed a significant negative impact of emotional stress on organizational citizenship behavior.It is critical for bank managers to be aware of employees’ stress and help them reduce their stress which could in return increase their willingness to engage in organizational citizenship behavior in organization.