Observational assessment of the balanced scorecard strategic alignment process: A study of a utility company
As part of a larger study, this paper presents an exploratory and qualitative analysis of the Balanced Scorecard (BSC) implementation of a utility company in Malaysia.Specifically, the paper explores whether the use of BSC facilitates the alignment between corporate objectives, strategic business u...
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Format: | Conference or Workshop Item |
Language: | English |
Published: |
2009
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Online Access: | http://repo.uum.edu.my/17675/1/IMAC%202009%201-10.pdf http://repo.uum.edu.my/17675/ |
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