Using sentiment analysis technique for analyzing Thai customer satisfaction from social media

• Main Author: Chumwatana, Todsanai
• Format: Conference or Workshop Item
• Language: English
• Published: 2015
• Subjects: HF Commerce; T Technology (General)
• Online Access: http://repo.uum.edu.my/15650/1/PID146.pdf; http://repo.uum.edu.my/15650/; http://www.icoci.cms.net.my/proceedings/2015/TOC.html

With the rapidly increasing number of Thai online customer reviews available in social media and websites, sentiment analysis technique, also called opinion mining, has become an important task in the past few years.This technique aims to analyze people’s emotions, opinion, attitudes and sentiments...