Exploring service quality and customer satisfaction at Library in Malaysia University

• المؤلفون الرئيسيون: Ahmad, Nur Hafidzoh Asyiqin, Romle, Abd Rahim, Mansor, Mohd Hafiz
• التنسيق: مقال
• اللغة: English
• منشور في: ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher) 2015
• الموضوعات: HD28 Management. Industrial Management
• الوصول للمادة أونلاين: http://repo.uum.edu.my/14293/1/98-105.pdf; http://repo.uum.edu.my/14293/; http://www.iwnest.com/IJAG/index.php

Services are intangible and a service represents a process, consequently the quality of a service is more difficult to perceive and its more complicated. In general, the perceived quality is defined as the customer‟s judgment on overall satisfaction.Customer satisfaction is depending on the high qua...