Impact of ISO 9000 certification in academic libraries in Malaysia : Empirical study

• المؤلفون الرئيسيون: Taib, Che Azlan, Ahmad, Hartini, Osman, Nor Hasni
• التنسيق: Conference or Workshop Item
• اللغة: English
• منشور في: 2010
• الموضوعات: Z719 Libraries (General)
• الوصول للمادة أونلاين: http://repo.uum.edu.my/1397/1/145_F-_Che_Azlan_bin_Taib_and_Dr_Hartini_Impact_of_ISO_9000.pdf; http://repo.uum.edu.my/1397/

The study investigates the impact of ISO 9000:2001 certification toward employees satisfaction, the results derived from the selected academic libraries in Malaysia.. The study used the Academic Library Employee Satisfaction Questionnaire (ALESQ) to ascertain the level of library staff satisfaction...