Impact of ISO 9000 certification in academic libraries in Malaysia : Empirical study

• Main Authors: Taib, Che Azlan, Ahmad, Hartini, Osman, Nor Hasni
• 格式: Conference or Workshop Item
• 语言: English
• 出版: 2010
• 主题: Z719 Libraries (General)
• 在线阅读: http://repo.uum.edu.my/1397/1/145_F-_Che_Azlan_bin_Taib_and_Dr_Hartini_Impact_of_ISO_9000.pdf; http://repo.uum.edu.my/1397/

The study investigates the impact of ISO 9000:2001 certification toward employees satisfaction, the results derived from the selected academic libraries in Malaysia.. The study used the Academic Library Employee Satisfaction Questionnaire (ALESQ) to ascertain the level of library staff satisfaction...