Effectiveness ISO 9000 quality management practices : A case study of academic libraries in Malaysia

• Main Authors: Taib, Che Azlan, Osman, Nor Hasni, Ahmad, Hartini
• Other Authors: Kataria, Sanjay
• Format: Book Section
• Language: English
• Published: KBD Publications 2009
• Subjects: Z719 Libraries (General)
• Online Access: http://repo.uum.edu.my/1398/1/Effectiveness_ISO_9000.pdf; http://repo.uum.edu.my/1398/; http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000302879

The paper aims to study the effectiveness ISO 9000 quality management practices on customer satisfaction levels toward academic library services. The exploratory research in this paper focuses on the link between ISO 9000 practices and an area of customer satisfaction, namely, MUDI (accessibility);...