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Impact of ISO 9000 certification in academic libraries in Malaysia : Empirical study

The study investigates the impact of ISO 9000:2001 certification toward employees satisfaction, the results derived from the selected academic libraries in Malaysia.. The study used the Academic Library Employee Satisfaction Questionnaire (ALESQ) to ascertain the level of library staff satisfaction...

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書誌詳細
主要な著者:	Taib, Che Azlan, Ahmad, Hartini, Osman, Nor Hasni
フォーマット:	Conference or Workshop Item
言語:	English
出版事項:	2010
主題:	Z719 Libraries (General)
オンライン･アクセス:	http://repo.uum.edu.my/1397/1/145_F-_Che_Azlan_bin_Taib_and_Dr_Hartini_Impact_of_ISO_9000.pdf http://repo.uum.edu.my/1397/
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