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Factors influencing the quality of e-Services on Hospital Information System (HIS) in Malaysia

This research explores the applicability of quality e-services (QES) in new media and looks at how facilities, promotion and IT knowledge influence the levels of QES in new media for four hospitals in Malaysia. Methodologically, it uses quantitative approaches.The research was conducted at the four...

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Main Authors: Abdul Rahman, Nik Adzrieman, Mohamad, Bahtiar, Abd Rahman, Nor Ashikin
Format: Article
Language:English
Published: Elsevier Ltd. 2014
Subjects:
T Technology (General)
Online Access:http://repo.uum.edu.my/13082/1/pro78.pdf
http://repo.uum.edu.my/13082/
http://dx.doi.org/10.1016/j.sbspro.2014.10.331
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spelling my.uum.repo.130822016-04-27T02:40:48Z http://repo.uum.edu.my/13082/ Factors influencing the quality of e-Services on Hospital Information System (HIS) in Malaysia Abdul Rahman, Nik Adzrieman Mohamad, Bahtiar Abd Rahman, Nor Ashikin T Technology (General) This research explores the applicability of quality e-services (QES) in new media and looks at how facilities, promotion and IT knowledge influence the levels of QES in new media for four hospitals in Malaysia. Methodologically, it uses quantitative approaches.The research was conducted at the four government hospitals in Malaysia: Selayang's Hospital, Sultanah Bahiyah Hospital, Queen Elizabeth Hospital and Putrajaya Hospital.As for the main objective, the study showed that there is significant relationship between the antecedents’ factors of QES in new media.Furthermore, the element of facilities showed the most significant relationship for QES. Elsevier Ltd. 2014 Article PeerReviewed application/pdf en cc_by_nc_nd http://repo.uum.edu.my/13082/1/pro78.pdf Abdul Rahman, Nik Adzrieman and Mohamad, Bahtiar and Abd Rahman, Nor Ashikin (2014) Factors influencing the quality of e-Services on Hospital Information System (HIS) in Malaysia. Procedia - Social and Behavioral Sciences, 155. pp. 507-512. ISSN 1877-0428 http://dx.doi.org/10.1016/j.sbspro.2014.10.331 doi:10.1016/j.sbspro.2014.10.331
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic T Technology (General)
spellingShingle T Technology (General)
Abdul Rahman, Nik Adzrieman
Mohamad, Bahtiar
Abd Rahman, Nor Ashikin
Factors influencing the quality of e-Services on Hospital Information System (HIS) in Malaysia
description This research explores the applicability of quality e-services (QES) in new media and looks at how facilities, promotion and IT knowledge influence the levels of QES in new media for four hospitals in Malaysia. Methodologically, it uses quantitative approaches.The research was conducted at the four government hospitals in Malaysia: Selayang's Hospital, Sultanah Bahiyah Hospital, Queen Elizabeth Hospital and Putrajaya Hospital.As for the main objective, the study showed that there is significant relationship between the antecedents’ factors of QES in new media.Furthermore, the element of facilities showed the most significant relationship for QES.
format Article
author Abdul Rahman, Nik Adzrieman
Mohamad, Bahtiar
Abd Rahman, Nor Ashikin
author_facet Abdul Rahman, Nik Adzrieman
Mohamad, Bahtiar
Abd Rahman, Nor Ashikin
author_sort Abdul Rahman, Nik Adzrieman
title Factors influencing the quality of e-Services on Hospital Information System (HIS) in Malaysia
title_short Factors influencing the quality of e-Services on Hospital Information System (HIS) in Malaysia
title_full Factors influencing the quality of e-Services on Hospital Information System (HIS) in Malaysia
title_fullStr Factors influencing the quality of e-Services on Hospital Information System (HIS) in Malaysia
title_full_unstemmed Factors influencing the quality of e-Services on Hospital Information System (HIS) in Malaysia
title_sort factors influencing the quality of e-services on hospital information system (his) in malaysia
publisher Elsevier Ltd.
publishDate 2014
url http://repo.uum.edu.my/13082/1/pro78.pdf
http://repo.uum.edu.my/13082/
http://dx.doi.org/10.1016/j.sbspro.2014.10.331
_version_ 1644281080866406400
score 13.214268

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