Managing change in lean transition among Malaysian public service organizations
The Malaysian government stresses on the public service transformation that requires change of mindset among civil servants for high- performance services to customers. However, weaknesses in the process and service delivery have affected the expectations of customers. Lean management is believed to...
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| 格式: | Thesis |
| 語言: | English English English English |
| 出版: |
2018
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| 主題: | |
| 在線閱讀: | https://etd.uum.edu.my/9525/1/kebenaran%20mendeposit-95098.pdf https://etd.uum.edu.my/9525/2/s95098_01.pdf https://etd.uum.edu.my/9525/3/s95098_02.pdf https://etd.uum.edu.my/9525/4/s95098_references.docx https://etd.uum.edu.my/9525/ |
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