Factors influencing work engagement among administrative staffs at a public hospital

• Main Author: Siam, Uh Chiu
• Format: Thesis
• Language: English; English; English
• Published: 2019
• Subjects: HF5549-5549.5 Personnel Management. Employment
• Online Access: https://etd.uum.edu.my/8844/1/s823150_01.pdf; https://etd.uum.edu.my/8844/2/s823150_02.pdf; https://etd.uum.edu.my/8844/3/s823150_siap%20deposit.docx; https://etd.uum.edu.my/8844/

This study is carried out to examine factors influencing work engagement among administrative staffs at a public hospital in Kedah. Three individual-related factors of self-efficacy, proactive behavior and perceived organizational support were tested against work engagement. In order to discover factors that have significant impact on work engagement, this study examine the relationship among self-efficacy, proactive behavior and perceived organizational support with work engagement. A total of 125 questionnaires were distributed but only 101 questionnaires were usable for further analysis. The instruments were adapted from previous studies which were valid and reliable, with a six-point Likert scale. Quantitative research method was used and primary data was collected from administrative staffs in various department from a public hospital. The data was analyzed using Statistical Package for Social Science (SPSS) software version 22.0. Descriptive analysis was applied to interpret the relationship of self-efficacy, proactive behavior and perceived organizational support with work engagement. Cronbach’s alpha was used to measure data reliability, while Skewness and Kurtosis tests were used to check data normality. Relationship between dependent variable and independent variable were analyzed using correlation coefficient, while the multiple regression analysis technique is used for predicting factors of work engagement. The findings indicated that self-efficient and proactive behavior had significant influence on the administrative staffs’ work engagement, but perceived organizational support did not. These findings will help the hospital management take necessary measures to enhance administrative staffs’ work engagement to build a more reliable and effective public sector in Malaysia.