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Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur

The aims of this study are to know the effect of employee’s behaviors on authentic leadership and determined important impact towards their authentic leaders. The main objective in research to determine the relationship between interpersonal trusts, occupational self-efficacy, role-based performance...

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Main Author: Jasmin, Abd Sani
Format: Thesis
Language:English
English
English
Published: 2019
Subjects:
HD58.7 Organizational Behavior.
Online Access:https://etd.uum.edu.my/8266/1/s820117_01.pdf
https://etd.uum.edu.my/8266/2/s820117_02.pdf
https://etd.uum.edu.my/8266/3/s820117_references.docx
https://etd.uum.edu.my/8266/
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spelling my.uum.etd.82662022-05-09T04:34:19Z https://etd.uum.edu.my/8266/ Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur Jasmin, Abd Sani HD58.7 Organizational Behavior. The aims of this study are to know the effect of employee’s behaviors on authentic leadership and determined important impact towards their authentic leaders. The main objective in research to determine the relationship between interpersonal trusts, occupational self-efficacy, role-based performance and work engagement toward the authentic leadership among employee at CIMB call centre in Kuala Lumpur. One hundred and twenty one of call centre employees involved in this study. Finding of research discovered that all independent variables have significant relationship and with percentage of 40.4 % in influence on authentic leadership. 2019 Thesis NonPeerReviewed text en https://etd.uum.edu.my/8266/1/s820117_01.pdf text en https://etd.uum.edu.my/8266/2/s820117_02.pdf text en https://etd.uum.edu.my/8266/3/s820117_references.docx Jasmin, Abd Sani (2019) Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur. Masters thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
English
topic HD58.7 Organizational Behavior.
spellingShingle HD58.7 Organizational Behavior.
Jasmin, Abd Sani
Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur
description The aims of this study are to know the effect of employee’s behaviors on authentic leadership and determined important impact towards their authentic leaders. The main objective in research to determine the relationship between interpersonal trusts, occupational self-efficacy, role-based performance and work engagement toward the authentic leadership among employee at CIMB call centre in Kuala Lumpur. One hundred and twenty one of call centre employees involved in this study. Finding of research discovered that all independent variables have significant relationship and with percentage of 40.4 % in influence on authentic leadership.
format Thesis
author Jasmin, Abd Sani
author_facet Jasmin, Abd Sani
author_sort Jasmin, Abd Sani
title Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur
title_short Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur
title_full Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur
title_fullStr Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur
title_full_unstemmed Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur
title_sort employee behaviors on authentic leadership in cimb bank contact centre department at kuala lumpur
publishDate 2019
url https://etd.uum.edu.my/8266/1/s820117_01.pdf
https://etd.uum.edu.my/8266/2/s820117_02.pdf
https://etd.uum.edu.my/8266/3/s820117_references.docx
https://etd.uum.edu.my/8266/
_version_ 1732947716288282624
score 13.159267

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