Factors influencing service-oriented organizational citizenship behaviors among nurses
The role of nurses as service personnel in delivering service to patients is important in the healthcare industry. In order to gain competitive advantage in a highly competitive market, an organization should enhance and stimulate the practice of Service-Oriented Organizational Citizenship Behaviors...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2017
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| Online Access: | https://etd.uum.edu.my/7309/1/s821877_01.pdf https://etd.uum.edu.my/7309/2/s821877_02.pdf https://etd.uum.edu.my/7309/ |
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