Electronic Government Adoption Model Among Business Organizations in Jordan

• Main Author: Al-zu'bi, Mohammad Issa Saleem
• Format: Thesis
• Language: English; English
• Published: 2012
• Subjects: HD28-70 Management. Industrial Management
• Online Access: https://etd.uum.edu.my/3462/1/s92218.pdf; https://etd.uum.edu.my/3462/7/s92218.pdf; https://etd.uum.edu.my/3462/

E-government adoption involves a significant change in the way government administrative operations with its stakeholders are being conducted. Past studies have tended to view e-government adoption in terms of a dichotomous outcome; either e-government is adopted, or it is not. Such studies give little indication of the diffusion of e-government applications. The aim of this study is to address this gap in existing research by investigating both the level and extent of usage of e-government applications. In so doing, the study draws on research in the area of innovation diffusion theories. The population of this study consisted of firms listed in Amman Stock Exchange (ASE) that have adopted B2G (business-to-government) e-government. The main objective of this study is to characterize B2G e-government adoption among businesses listed in ASE. It also aims to identify factors associated with the adoption of B2G e-government and to determine the impacts of its adoption on these businesses. A total of 113 usable responses were generated for further analysis. Based on two parts, the level of e-government adoption and the extent of usage for each application, two groups of adopters were identified and labeled as basic-adopters and advanced-adopters. Technological, organizational and external factors were found to have influenced e-government adoption among businesses in ASE. It was also found that advanced-adopters had gained more significant benefits from e-government adoption than basic-adopters. In particular, advanced-adopters achieved time saving, lower cost and efficiency as well as gaining strategic benefits such as better work efficiency, lower operational cost, and reduced work-process time.