Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement
With the commitment to provide extensive high quality payphone services, the major challenge for PayPoint, the leader in the payphone industry in Malaysia, is in making a good decision in its operation. With current practice, the process is very time consuming and the result may not be reliable. The...
Saved in:
Main Author: | |
---|---|
Format: | Thesis |
Language: | English English |
Published: |
2012
|
Subjects: | |
Online Access: | http://etd.uum.edu.my/3292/1/HEZLIN_SHADAN.pdf http://etd.uum.edu.my/3292/3/HEZLIN_SHADAN.pdf http://etd.uum.edu.my/3292/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.uum.etd.3292 |
---|---|
record_format |
eprints |
spelling |
my.uum.etd.32922016-04-27T01:49:00Z http://etd.uum.edu.my/3292/ Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement Hezlin, Shadan T58.5-58.64 Information technology HD28-70 Management. Industrial Management With the commitment to provide extensive high quality payphone services, the major challenge for PayPoint, the leader in the payphone industry in Malaysia, is in making a good decision in its operation. With current practice, the process is very time consuming and the result may not be reliable. Therefore, a systematic and informative corporate dashboard need to be provided especially for managerial level in supporting their decision making process. This study propose a dashboard application design that provides a single-screen display of relevant and critical business metrics analytics to enable faster and more effective decision making. The methodology used in this research is divided into requirement, design and implementation phases. The implementation using samples data has demonstrated the potential use of the dashboard. The findings can be used by management as starting point to identify the root cause and to take the necessary actions to solve the problem. 2012 Thesis NonPeerReviewed text en http://etd.uum.edu.my/3292/1/HEZLIN_SHADAN.pdf text en http://etd.uum.edu.my/3292/3/HEZLIN_SHADAN.pdf Hezlin, Shadan (2012) Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement. Masters thesis, Universiti Utara Malaysia. |
institution |
Universiti Utara Malaysia |
building |
UUM Library |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
Universiti Utara Malaysia |
content_source |
UUM Electronic Theses |
url_provider |
http://etd.uum.edu.my/ |
language |
English English |
topic |
T58.5-58.64 Information technology HD28-70 Management. Industrial Management |
spellingShingle |
T58.5-58.64 Information technology HD28-70 Management. Industrial Management Hezlin, Shadan Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement |
description |
With the commitment to provide extensive high quality payphone services, the major challenge for PayPoint, the leader in the payphone industry in Malaysia, is in making a good decision in its operation. With current practice, the process is very time consuming and the result may not be reliable. Therefore, a systematic and informative corporate dashboard need to be provided especially for managerial level in supporting their decision making process. This study propose a dashboard application design that provides a single-screen display of relevant and critical business metrics analytics to enable faster and more effective decision making. The methodology used in this research is divided into requirement, design and implementation phases. The implementation using samples data has demonstrated the potential use of the dashboard. The findings can be used by management as starting point to identify the root cause and to take the necessary actions to solve the problem. |
format |
Thesis |
author |
Hezlin, Shadan |
author_facet |
Hezlin, Shadan |
author_sort |
Hezlin, Shadan |
title |
Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement |
title_short |
Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement |
title_full |
Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement |
title_fullStr |
Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement |
title_full_unstemmed |
Corporate Dashboard for Payphone Service: Case Study of Pernec PayPoint Requirement |
title_sort |
corporate dashboard for payphone service: case study of pernec paypoint requirement |
publishDate |
2012 |
url |
http://etd.uum.edu.my/3292/1/HEZLIN_SHADAN.pdf http://etd.uum.edu.my/3292/3/HEZLIN_SHADAN.pdf http://etd.uum.edu.my/3292/ |
_version_ |
1644276923927363584 |
score |
13.160551 |