Service Quality and Customer Satisfaction in the Hotel Industry

Common perception by practitioners in the hotel industry today that satisfied guest would become profitability to the company is considered as a major subject for this research. Therefore, this study is conducted to extend the previous research on the service quality by examining the relationship be...

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Bibliographic Details
Main Author: Nur Asyura, Muhamad
Format: Thesis
Language:English
English
Published: 2010
Subjects:
Online Access:http://etd.uum.edu.my/2374/1/Nur_Asyura_Muhamad.pdf
http://etd.uum.edu.my/2374/2/1.Nur_Asyura_Muhamad.pdf
http://etd.uum.edu.my/2374/
http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000760051
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