Examining the influence of perceived organizational support, job autonomy, communication and self-efficacy on remote workers’ performance

• Main Author: Hema, Rajoo
• Format: Thesis
• Language: English; English
• Published: 2023
• Subjects: HD58.9 Organizational Effectiveness.
• Online Access: https://etd.uum.edu.my/10891/1/Depositpermission-s823247.pdf; https://etd.uum.edu.my/10891/2/s823247_01.pdf; https://etd.uum.edu.my/10891/

The advancements in technology have open the opportunity towards the implementation of remote working. Remote works is introduced as it can provide positive impacts on both employers and employees simultaneously. Operating costs can be reduced and work-life balance can be enhanced respectively. Nevertheless, the outbreak of Covid-19 pandemic has caused many organizations to adopt remote works. Hence, it is highly important to investigate whether these forced environmental changes in the workplace, especially for the remote workers, as their job performance could be impacted. This study is conducted with the intention to capture factors that might influence remoter workers’ performance. The study examines the direct relationship between perceived organizational support, job autonomy, communication, self-efficacy and remote workers’ performance. A total of 274 questionnaire were distributed to remote workers after permission was granted by the organization. Response rate was 92.23% where a total of 253 were returned. In this study, hypotheses for direct effect were tested using multiple regression analyses. Results showed that only job autonomy and self-efficacy were found positively related to remote workers’ performance. The findings indicate that remote workers’ performance can be enhanced by giving them autonomy on how to carry out their task and by increasing their self-efficacy.