The mediating effect of employee engagement on leadership styles and organizational commitment in Telekom Malaysia call centre

• 第一著者: Shahida Syafiqah, Abdullah
• フォーマット: 学位論文
• 言語: English; English; English
• 出版事項: 2021
• 主題: HF Commerce.; HF5548.7-5548.85 Industrial Psychology; HF5546-5548.6 Office Management
• オンライン･アクセス: https://etd.uum.edu.my/10825/1/Grant%20the%20permission_s94234.pdf; https://etd.uum.edu.my/10825/2/s94234_01.pdf; https://etd.uum.edu.my/10825/3/s94234_02.pdf; https://etd.uum.edu.my/10825/

Highly committed to company’s overall business mission is particularly important for call centre, since agents’ behaviour and attitude has a direct impact on customer service. In employer-employee relationship, leadership plays an important role in people management in which understanding the signif...