The mediating effect of employee engagement on leadership styles and organizational commitment in Telekom Malaysia call centre
Highly committed to company’s overall business mission is particularly important for call centre, since agents’ behaviour and attitude has a direct impact on customer service. In employer-employee relationship, leadership plays an important role in people management in which understanding the signif...
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| Format: | Thesis |
| Language: | English English English |
| Published: |
2021
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| Online Access: | https://etd.uum.edu.my/10825/1/Grant%20the%20permission_s94234.pdf https://etd.uum.edu.my/10825/2/s94234_01.pdf https://etd.uum.edu.my/10825/3/s94234_02.pdf https://etd.uum.edu.my/10825/ |
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