Understanding ERP implementation challenges: A case study in a telecommunications company
An enterprise resource planning (ERP) system is a software that helps organisations to manage their core processes, including assets, inventory, order requests, financial accounting, and human resources. This study explores the ERP implementation challenges in a telecommunications company. This stud...
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2022
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my.uum.etd.107432023-11-26T03:12:29Z https://etd.uum.edu.my/10743/ Understanding ERP implementation challenges: A case study in a telecommunications company Nurul Fatehah, Abd Jalal TS Manufactures An enterprise resource planning (ERP) system is a software that helps organisations to manage their core processes, including assets, inventory, order requests, financial accounting, and human resources. This study explores the ERP implementation challenges in a telecommunications company. This study is a qualitative study, where a single case study approach was used (in a company given the pseudonym FESB) to collect data using a semi-structured interview. The data was analysed by using thematic analysis. The findings suggest that the main challenges faced by FESB during ERP implementation are technology, data migration, training and learning and management. In this context, these factors contribute to the delayed ERP implementation in FESB, which is targeted to be implemented in July 2022. The findings suggest that FESB should utilise the system’s capabilities more than currently; the system implementation is at the data migration stage and is not fully used. This research contributes to the challenges to ERP implementation in the context of a telecommunications company. 2022 Thesis NonPeerReviewed text en https://etd.uum.edu.my/10743/1/s8258257_01.pdf text en https://etd.uum.edu.my/10743/2/s8258257_02.pdf Nurul Fatehah, Abd Jalal (2022) Understanding ERP implementation challenges: A case study in a telecommunications company. Masters thesis, Universiti Utara Malaysia. |
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An enterprise resource planning (ERP) system is a software that helps organisations to manage their core processes, including assets, inventory, order requests, financial accounting, and human resources. This study explores the ERP implementation challenges in a telecommunications company. This study is a qualitative study, where a single case study approach was used (in a company given the pseudonym FESB) to collect data using a semi-structured interview. The data was analysed by using thematic analysis. The findings suggest that the main challenges faced by FESB during ERP implementation are technology, data migration, training and learning and management. In this context, these factors contribute to the delayed ERP implementation in FESB, which is targeted to be implemented in July 2022. The findings suggest that FESB should utilise the system’s capabilities more than currently; the system implementation is at the data migration stage and is not fully used. This research contributes to the challenges to ERP implementation in the context of a telecommunications company. |
format |
Thesis |
author |
Nurul Fatehah, Abd Jalal |
author_facet |
Nurul Fatehah, Abd Jalal |
author_sort |
Nurul Fatehah, Abd Jalal |
title |
Understanding ERP implementation challenges: A case study in a telecommunications company |
title_short |
Understanding ERP implementation challenges: A case study in a telecommunications company |
title_full |
Understanding ERP implementation challenges: A case study in a telecommunications company |
title_fullStr |
Understanding ERP implementation challenges: A case study in a telecommunications company |
title_full_unstemmed |
Understanding ERP implementation challenges: A case study in a telecommunications company |
title_sort |
understanding erp implementation challenges: a case study in a telecommunications company |
publishDate |
2022 |
url |
https://etd.uum.edu.my/10743/1/s8258257_01.pdf https://etd.uum.edu.my/10743/2/s8258257_02.pdf https://etd.uum.edu.my/10743/ |
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1783881158071681024 |
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