Asking Users: A Continuous Usability Evaluation on a System Used in the Main Control Room of an Oil Refinery Plant

• Main Authors: Sulaiman, Suziah, Hasbullah, Halabi
• Format: Citation Index Journal
• Published: CSC Publishers 2009
• Subjects: T Technology (General)
• Online Access: http://eprints.utp.edu.my/4578/1/IJCSS-56.pdf; http://www.cscjournals.org/csc/manuscript/Journals/IJCSS/volume3/Issue1/IJCSS-56.pdf; http://eprints.utp.edu.my/4578/

This paper presents a case study that observes usability issues of a system currently used in the main control room of an oil refinery plant. Poor usability may lead to poor decision makings on a system, which in turn put thousands of lives at risk, and contributes to production loss, environmental...