A proposed instrument dimensions for measuring e-government service quality
Owing to the rapid global growth in the internet and information technology, many governments around the world have transformed their services from the traditional services to electronic means. This study aims to propose an instrument dimensions for measuring egovernment service quality. The prop...
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my.utp.eprints.37922017-01-19T08:24:33Z A proposed instrument dimensions for measuring e-government service quality Alanezi, M.A Kamil, A Basri, Shuib JS Local government Municipal government Owing to the rapid global growth in the internet and information technology, many governments around the world have transformed their services from the traditional services to electronic means. This study aims to propose an instrument dimensions for measuring egovernment service quality. The proposed instrument dimensions are identified based on SERVQUAL scale and on revising the literature. The proposed seven dimensions for measuring e-government service quality are website design, reliability, responsiveness, security/privacy, personalization, information, and ease of use. The contribution of this paper is to create awareness among e-service managers to give more attention to e- government service quality, as well as assisting them to improve e-service performance and effectiveness. 2010 Citation Index Journal PeerReviewed application/pdf http://eprints.utp.edu.my/3792/1/allenezi.pdf Alanezi, M.A and Kamil, A and Basri, Shuib (2010) A proposed instrument dimensions for measuring e-government service quality. [Citation Index Journal] http://eprints.utp.edu.my/3792/ |
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JS Local government Municipal government Alanezi, M.A Kamil, A Basri, Shuib A proposed instrument dimensions for measuring e-government service quality |
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Owing to the rapid global growth in the internet and information technology, many
governments around the world have transformed their services from the traditional services
to electronic means. This study aims to propose an instrument dimensions for measuring egovernment
service quality. The proposed instrument dimensions are identified based on
SERVQUAL scale and on revising the literature. The proposed seven dimensions for
measuring e-government service quality are website design, reliability, responsiveness,
security/privacy, personalization, information, and ease of use. The contribution of this paper
is to create awareness among e-service managers to give more attention to e- government
service quality, as well as assisting them to improve e-service performance and effectiveness. |
format |
Citation Index Journal |
author |
Alanezi, M.A Kamil, A Basri, Shuib |
author_facet |
Alanezi, M.A Kamil, A Basri, Shuib |
author_sort |
Alanezi, M.A |
title |
A proposed instrument dimensions for measuring e-government
service quality |
title_short |
A proposed instrument dimensions for measuring e-government
service quality |
title_full |
A proposed instrument dimensions for measuring e-government
service quality |
title_fullStr |
A proposed instrument dimensions for measuring e-government
service quality |
title_full_unstemmed |
A proposed instrument dimensions for measuring e-government
service quality |
title_sort |
proposed instrument dimensions for measuring e-government
service quality |
publishDate |
2010 |
url |
http://eprints.utp.edu.my/3792/1/allenezi.pdf http://eprints.utp.edu.my/3792/ |
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1738655294909579264 |
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13.18916 |