Asking Users: A Continuous Usability Evaluation on a System Used in the Main Control Room of an Oil Refinery Plant

• Main Authors: Suziah, Sulaiman, Rambli, Dayang R.A., Wan Ahmad, Wan Fatimah, Hasbullah , Halabi, Foong, Oi Mean, Nordin, Zakaria M, Goh , Kim Nee, Sukri, Siti Rokhmah M
• Format: Article
• Published: Computer Science (CSC) Journals 2009
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://www.cscjournals.org/csc/manuscriptinfo.php?ManuscriptCode=72.73.66.82.82.44.52.53.99&JCode=IJCSS&EJCode=67.68.61.77.77.104&Volume=3&Issue=1#; http://eprints.utp.edu.my/1167/

This paper presents a case study that observes usability issues of a system currently used in the main control room of an oil refinery plant. Poor usability may lead to poor decision makings on a system, which in turn put thousands of lives at risk, and contributes to production loss, environmental...