Predictors of intention to continue using the internet banking services : an empirical study of current users

The Internet presents the banking industry with an electronic and remote distribution channel. Wherease many studies examined the intention to use Internet banking, this study investigates predictors of intention among current users to continue using the services. Questionnaires were distributed to...

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Main Authors: Huam, Hon Tat, Md. Nor, Khalil
Format: Article
Language:English
Published: 2008
Subjects:
Online Access:http://eprints.utm.my/id/eprint/9950/1/HuamHonTat2008_PredictorsofIntentiontoContinueUsingtheInternet.pdf
http://eprints.utm.my/id/eprint/9950/
http://www.knowledgetaiwan.org/ojs/index.php/ijbi/article/viewFile/192/47
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spelling my.utm.99502017-10-23T11:19:34Z http://eprints.utm.my/id/eprint/9950/ Predictors of intention to continue using the internet banking services : an empirical study of current users Huam, Hon Tat Md. Nor, Khalil H Social Sciences (General) The Internet presents the banking industry with an electronic and remote distribution channel. Wherease many studies examined the intention to use Internet banking, this study investigates predictors of intention among current users to continue using the services. Questionnaires were distributed to 210 residents in Klang Valley, Malaysia, of whom 204 (97.1%) responded to the survey. The findings demonstrated that, among the predictors tested, trust was found to be the strongest predictor of intention to continue using Internet banking, followed by compatibility and ease of use. Recommendations to Internet banking service providers and discussions for future study are provided 2008-12 Article PeerReviewed application/pdf en http://eprints.utm.my/id/eprint/9950/1/HuamHonTat2008_PredictorsofIntentiontoContinueUsingtheInternet.pdf Huam, Hon Tat and Md. Nor, Khalil (2008) Predictors of intention to continue using the internet banking services : an empirical study of current users. International Journal of Business and Information, 3 (2). pp. 233-244. ISSN 1746-0972 http://www.knowledgetaiwan.org/ojs/index.php/ijbi/article/viewFile/192/47
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Huam, Hon Tat
Md. Nor, Khalil
Predictors of intention to continue using the internet banking services : an empirical study of current users
description The Internet presents the banking industry with an electronic and remote distribution channel. Wherease many studies examined the intention to use Internet banking, this study investigates predictors of intention among current users to continue using the services. Questionnaires were distributed to 210 residents in Klang Valley, Malaysia, of whom 204 (97.1%) responded to the survey. The findings demonstrated that, among the predictors tested, trust was found to be the strongest predictor of intention to continue using Internet banking, followed by compatibility and ease of use. Recommendations to Internet banking service providers and discussions for future study are provided
format Article
author Huam, Hon Tat
Md. Nor, Khalil
author_facet Huam, Hon Tat
Md. Nor, Khalil
author_sort Huam, Hon Tat
title Predictors of intention to continue using the internet banking services : an empirical study of current users
title_short Predictors of intention to continue using the internet banking services : an empirical study of current users
title_full Predictors of intention to continue using the internet banking services : an empirical study of current users
title_fullStr Predictors of intention to continue using the internet banking services : an empirical study of current users
title_full_unstemmed Predictors of intention to continue using the internet banking services : an empirical study of current users
title_sort predictors of intention to continue using the internet banking services : an empirical study of current users
publishDate 2008
url http://eprints.utm.my/id/eprint/9950/1/HuamHonTat2008_PredictorsofIntentiontoContinueUsingtheInternet.pdf
http://eprints.utm.my/id/eprint/9950/
http://www.knowledgetaiwan.org/ojs/index.php/ijbi/article/viewFile/192/47
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score 13.209306