Impact of airline service quality on passenger satisfaction and loyalty: moderating influence of price sensitivity and quality seekers

• Main Authors: Yas, Harith, Jusoh, Ahmad, Md. Nor, Khalil, Alkaabi, Ahmed, Jovovic, Nebojsa, Delibasic, Milica
• 格式: Article
• 出版: Vilnius University 2022
• 主题: HD28 Management. Industrial Management
• 在线阅读: http://eprints.utm.my/id/eprint/98732/; https://www.scopus.com/record/display.uri?eid=2-s2.0-85143241238&origin=resultslist&sort=plf-f&src=s&st1=

Passenger loyalty is one of the key success factors for the airline industry in most global markets. Four airlines based out of the United Arab Emirates (UAE); Emirates, Etihad, Flydubai and Air Arabia use airports in UAE as their hubs and compete for this highly sought-after passenger market. The s...