Factors impacting airport service quality using multi-criteria decision making approach

• Main Authors: Samad, Sarminah, Nilashi, Mehrbakhsh, Supriyanto, Eko, Tofigh, Somayeh Morshedi, Ghabban, Fahad, Asadi, Shahla, Ali, Rabab, Osman, Reem, Ibrahim, Othman
• Format: Article
• Published: Penerbit UTM Press 2021
• Subjects: HD Industries. Land use. Labor; QA Mathematics; T Technology (General)
• Online Access: http://eprints.utm.my/id/eprint/97855/; https://www.jscdss.com/index.php/files/article/view/247

In this study, we present a multi-criteria decision making approach for the evaluation of the performance of airline service quality, for the first time in the literature. Our method is developed using Analytic Hierarchy Process (AHP) technique. We systematically reviewed the previous studies which...