A conceptual analysis of personality traits, emotional intelligence and customer-oriented behaviour among Malaysian nursing students

Recently, healthcare sector is facing increasing challenges and growing expectations from the patients. Ministry of Health Malaysia received increasing number of complaints for public hospitals on unsatisfied service quality which involved nursing services. Satisfaction with nursing services has bee...

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Bibliographic Details
Main Authors: Misron, Aervina, Ong, Choon Hee
Format: Article
Language:English
Published: Human Resource Management Academic Research Society 2021
Subjects:
Online Access:http://eprints.utm.my/id/eprint/96741/1/OngChoonHee2021_AConceptualAnalysisofPersonalityTraitsEmotionalIntelligence.pdf
http://eprints.utm.my/id/eprint/96741/
http://dx.doi.org/10.6007/IJARBSS/v11-i1/8475
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